Membership Cancellation and Refund Policy

Effective 5 October 2026. Version dated 5 October 2026. Independent Indian legal review remains pending. Payments remain disabled.

Zerlancer's operator is Zertical Private Limited. This policy concerns fees paid to Zertical for platform membership, not project payments made directly between clients and freelancers.

General no refund policy

Once the purchased membership is correctly activated and the promised access is made available, fees are not refundable to the extent permitted by law. We do not provide discretionary refunds because a user changes their mind, does not use the service, receives no work or income, has unsuccessful proposals, does not find a suitable freelancer, or chooses to leave before the paid period ends. Membership pays for access, not a guaranteed result.

Exceptions that prevail

This policy does not exclude refunds, correction of charges or other remedies required by law. We will investigate duplicate or erroneous charges, unauthorised transactions, charges without required consent, failure to activate a purchased membership, and material failure to deliver or misrepresentation of the purchased service. Proven billing errors are corrected; legally required refunds are honoured. A policy heading cannot override these exceptions.

Cancellation and renewal

Cancellation stops the next renewal where renewal is enabled. Access normally continues until the paid period ends, unless lawful account restrictions apply. No automatic renewal is permitted without a clearly disclosed arrangement and the consent required by law. We do not charge a cancellation penalty. A user must be able to cancel through a clear route before the next charge; that route and verified billing behaviour must exist before paid launch.

Requests

Write to support@msmenxt.com with your account reference, transaction reference and explanation. Do not send a full card number, CVV, password or OTP. We aim for acknowledgement within 48 hours and resolution within one month, or sooner where applicable law requires. A reasonable investigation period does not remove statutory filing rights. Approved refunds use the original payment route where practicable, within the applicable legal/provider period. We will not promise an exact settlement time before a provider is configured.

Project payments and disputes

Users pay one another directly under their own agreements. Zertical cannot refund funds it never received and does not guarantee project payment, work quality or a counterparty's refund. Users retain their contractual and legal remedies against the responsible party. We may assist with platform records where lawful without assuming their project obligations.